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App not Working

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  • Start by checking if you are using the P2 system or Designer system by going to your controller and looking for the code displayed on the front screen
    • If the code on your controller screen is 18R13 your controller can only communicate to the JellyFishP2 app
    • If the code on your controller screen is 020___ right now it is 020102 your controller can only communicate to the JellyFish Designer app
  • Check if there is an asterisk (*) in the upper right hand screen of your controller
    • If there is it means your controller is connected to a WiFi wirelessly (good)
    • If there is not an asterisk it means that either your controller is not connected to WiFi (bad) or your controller is hard wired to either your router or a WiFi extender (good)
  • If your controller is either hard wired to WiFi or connected wirelessly and has an asterisk make sure you are connected to the WiFi that your controller is connected to
  • If your phone is connected to the same WiFi as your controller but the app is still not connecting to the controller, restart the controller by hitting the toggle switch on the left side of the controller off and then back on
  • If restarting the controller still doesn’t work, reset the WiFi
  • On the controller, press “Menu” quickly, then hold down “Menu” for 3 seconds
  • Arrow down 3 times until it says “WIFI”
  • Click “OK” to reset, this will take a minute
  • Open your smart device’s WiFi settings
  • Search and click on the network called “JellyFish”
  • The JellyFish network password is bigfish10
  • Open the app that your controller can communicate with
    • If the code on your controller screen is 18R13 your controller can only communicate to the JellyFishP2 app
    • If the code on your controller screen is 020___ right now it is 020102 your controller can only communicate to the JellyFish Designer app
  • FOLLOW INSTRUCTIONS BELOW FOR THE APP YOU ARE USING:
  • JELLYFISHP2 APP INSTRUCTIONS TO RESET WIFI
  • Open the JellyFishP2 App
  • On the top right you will see  meaning it is not connected to the WiFi correctly
  • Click on the “Setup Wizard”
  • Click “Continue” 3 times and it will search for networks available
    • If you’re kicked out the first time, reopen the app & click continue 3 times again
  • Scroll to your network, it lists the strongest WiFi signal first
  • Type your WiFi password in (new one if you changed it on your router)
  • Click configure WiFi
  • If connected, an asterisk will appear on the top right of your controller screen
  • Once the asterisk appears switch back to your home network
  • JELLYFISH DESIGNER APP INSTRUCTIONS TO RESET WIFI
  • Open JellyFish Designer App
  • Press “Setup” on bottom of screen
  • Press “WiFi Setup”
  • Press “Search for Networks”
  • Select your network
  • Enter your password
  • Press “Connect”
  • If connected, an asterisk will appear on the top right of your controller screen
  • Once the asterisk appears switch back to your home network
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