Support
Troubleshooting

Search support articles

App stuck on loading screen

If your app is stuck on the loading screen, try the following.

On iPhone:

Delete the app and reinstall it, press ALLOW to all popups

On Android:

  1. Open Settings

  2. Apps

  3. JF Cloud

  4. Click storage

  5. Clear data android only

  6. Reopen the app and it will take you to the login screen